Operational Disruption And Damage

One or more will be affected by a major incident

Dependable delivery, reputation and loyalty are key challenges.

A business is either able to protect from the risk of disruption or must prepare recovery arrangements in readiness and as part of a well designed business continuity plan. Those arrangements must be exercised and tested regularly. We recommend that arrangments are rehearsd and tested at least annually and whenever a sigficant business change occurs.

One should consider areas of operation which directly affect delivery of products or services and be prepared to temporarily reduce activities in other areas of the business if normal capacity has been impaired.

It is a simply matter of professional resilience implementation and aligned business continuity measures.


Consider this. Intolerable damaging and disruptive incidents will affect one or more of the five areas shown in the above model. When planning, the questions are:

  1. What could seriously disrupt our business operation?.
  2. How painful could this become in terms of disruption, physical damage, loss of production, damage to reputation and cost of recovery?
  3. How soon would it happen and how fast will it spread?
  4. Where would such an event come from?
  5. Which of the five elements may such an incident affect?
  6. Can such an incident be prevented?

People –

Staff, contractors and visitors to the affected location or on-line resource. Their well-being and ability to handle changes in the working environment, including safety, security and special needs. What about your succession planning?

Processes –

Prioritisation of activities deemed essential to the delivery of core products and services. Altered operating procedures and transference of critical activities vital to meeting KPI's and contractual commitments.

Premises –

Provision of a suitable, comfortable, safe and secure working environment. Define where staff may securely work when off-site. Repairs to damaged premises, furnishings and production equipment. Liaison with external parties, e.g. Building owners, emergency services and insurers.

Information –

Retain access to critical business information. Maintain communications channels, internal and external. Secure confidential information in both digital and paper form. Maintain IT/ICT systems as a vehicle to store, process and transmit information. Control use of alternative ICT devices, e.g. privately owned mobile devices, containing company data. Maintain reputation with public and news media.

Governance –

Maintain compliance with internal operating rules in support of the policy and strategy of the organisation. Maintain compliance with external regulatory measures and legal requirements. Abide by recognised best practices for business.


preload image 0 preload image 1 preload image 2 preload image 3